Your Information

iMicro takes your privacy very seriously and iMicro will comply with the obligations imposed on us by the applicable Data Protection Legislation.

The Data Protection Legislation includes the UK Data Protection Act 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national laws, regulations and secondary legislation, as amended or updated from time to time, in the UK including any subsequent legislation to the GDPR or the Data Protection Act 2018.

We shall use personal information provided by you in accordance with the provisions of our Master Service Agreement and in accordance with this policy, our terms of use and our use of cookies.

Our Privacy Policy will be reviewed from time to time to take account of new laws and technology and any changes to our operational processes and any amendments to this policy will be incorporated in an updated version. Any information we hold will be governed by our most recent Privacy Policy.

iMicro is registered with the Information Commissioner’s Office as:

iMicro UK Limited – ZB042883

Scope

This policy applies to anyone who uses our websites (including our portal) or who buys, or uses, or has legitimate interest in any of the services provided by iMicro.

Use of Personal Information

iMicro needs to collect and use certain personal information to be able to offer its range of products and services.

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• Where we need to answer your enquiries
• Where we need to perform the contract we enter into with you and to process payments
• Where we need to comply with a legal or regulatory obligation
• Where it is necessary for our legitimate interests (or those of a third party) and when your interests and fundamental rights do not override those interests

With your consent, we may also use your information:

• To advertise our products and services to you
• To optimise your experience on our website and portal

What Information We Collect

The type of information we collect may include (but is not limited to):

• Contact information: your name, address, telephone numbers, email addresses and other contact information
• Payment information
• Date of birth
• Video Images
• IP addresses
• Account information including login details
• Areas of the website used and visited, details of transactions you carry out through our website and the fulfilment of those transactions and links to and from third party websites
• Information from external sources such as credit reference and identity verification agencies. Periodically we may ask you to voluntarily complete surveys to provide us with information for our marketing or research purposes, although you do not have to respond to them

With specific reference to our website we may collect the following information:

• Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views
• Information relating to any transactions carried out between you and us on or in relation to this website
• Information that you provide to us for the purpose of registering with us
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
• Any other information that you choose to send to us

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

Why we Collect Information

iMicro will use your information for the following purposes:

• to open and maintain your customer account/s with us
• to confirm your identity and credit worthiness
• to purchase products as part of our service
• to install products and services remotely or on premises
• to maintain your equipment
• to answer queries
• to provide technical support
• to provide data storage including cloud storage
• to provide domains and licenses
• to provide security certificates
• to provide consultancy services
• to review job applications
  for security of our staff and business
• to ensure that content from our website is presented in the most effective manner for you and for your computer
• to provide you with information, products or services that you request from us or which we feel may be of interest to you
• to enable us to provide you with the products and services that you have requested from us and otherwise to perform our legal obligations to you
• to manage your customer portal
• for training purposes, quality assurance or to record details about the products and services you order from us
• to satisfy and meet our legal and regulatory requirements
• to allow you to participate in interactive features of our services, when you choose to do so
• to notify you about changes to our products and services

If you have provided your explicit consent and unless and until you advise us to the contrary, we will also communicate with you about relevant information and opportunities relating to existing and new products and services which we consider suitable for you.

How we Collect Information

We will collect information via the following means:

• when using our website, through filling in forms and registering to use our website and/or the customer portal and through active use of the customer portal. This includes reporting a problem with our website.
• when making an enquiry for our services through filling in the website form, calling us or emailing us
• when applying for a job
• when discussing or placing an order to subscribe to our products and service
• when making use of our services
• when we take over services from a previous provider you transfer from
• when you visit our offices (CCTV)
• through call recording
• through third party suppliers
• through our web chat application